For a fairer business model, which is more suitable and more transparent for the commercialization of software.
Is software a product or a service? Should a software manufacturer pay a tax on industrialized products instead of on business or services? It seems incredible that such elementary issues like these still cause so much controversy. However, about 30 years of intense popularization of software has still not been enough to eliminate the wonderment with which society looks upon this product which, in reality cannot be seen, or touched, which thus understandably brings about a certain feeling of frustration for the buyer.
Frustration which can increase when the client expects to obtain eternal and free assistance for the purchase price, without stopping to think that this would make any company unfeasible?
The controversies don’t stop there. How must the software developing companies for example act to guard against the predator action of pirates? Is there any efficient way to make a good client not feel suspected of something illicit?
You will find below a set of concepts, principles, determinations, and conditions that we have adopted, based on our own experience and on the market practice. There are guidelines which, due to their implicit transparency, have the intention of leading to a good relationship with our clients. It is however at the same time a set-in search of new ideas that improve it.