Policy

 

For a fairer business model, which is more suitable and more transparent for the commercialization of software.

Is software a product or a service? Should a software manufacturer pay a tax on industrialized products instead of on business or services? It seems incredible that such elementary issues like these still cause so much controversy. However, about 30 years of intense popularization of software has still not been enough to eliminate the wonderment with which society looks upon this product which, in reality cannot be seen, or touched, which thus understandably brings about a certain feeling of frustration for the buyer.

Frustration which can increase when the client expects to obtain eternal and free assistance for the purchase price, without stopping to think that this would make any company unfeasible?

The controversies don’t stop there. How must the software developing companies for example act to guard against the predator action of pirates? Is there any efficient way to make a good client not feel suspected of something illicit?

You will find below a set of concepts, principles, determinations, and conditions that we have adopted, based on our own experience and on the market practice. There are guidelines which, due to their implicit transparency, have the intention of leading to a good relationship with our clients. It is however at the same time a set-in search of new ideas that improve it.

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    Rights

     

    Buy software is a manner of speaking. As computer programs are protected by the intellectual property rule (the same conferred to literary works through copyright legislation), what one sells is the use licenses of the program, which continue to belong to the company.

    1. The licensee is forbidden to commercialize (sell or rent, et cetera) the software, unless expressly authorized by Dimensions Software.

    • a. As such, even when the licensed company is sold to another, the passing on of the program to the purchasing company of the property must be authorized by Dimensions, though written confirmation from the responsible person for the original license grant.
    • b. To transfer the usage license, with prior authorization, 20% of the license amount will be charged according to the current table. This fee does not entitle the user to any updates that may be needed.

    2. The use of the software to sell its solutions in a manner that competes with Corte Certo is also prohibited. In other words, the licensee cannot offer cut plan optimization calculations, in the form of services, with or without visible branding, for free or paid, operated by the end user, or by the provider of the services, through online or offline services.

    • Exceptions will be dealt with separately through another business model, with differentiated prices and restrictions that prevent or minimize market “cannibalism.”

    3. The installation of one same license in other computers or in multiuser systems is forbidden.

    • The copy of the program is only authorized for back up purposes.
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    As it is

     

    1. The programs are provided “as they are” in the development stage in which they are at the moment of sale. It is therefore considered that the product is already ready and within the specifications accepted by the client.

    • Software, like we sell is a product that one can say is “alive” and in continuous development. Not only to meet the new market requirements, but also as the software is incessantly put to the test in unforeseen situations (that can eventually reveal bugs) and furthermore subject to technologies that affect it, like the operational system or antivirus programs. Therefore, the saying that software is never ready is no exaggeration.

    2. As with any software, it is impossible for the licensor to guarantee the products will be free of errors.

    • We believe in the specific case of Corte Certo, that the main basis for our qualification is in its acceptance (many times through the exhaustive comparison with large world competitor brands), by hundreds of companies in the most varied fields of activity, throughout more than 50 countries. The continuous development of the product over about 25 years of the company’s existence also counts.
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    Proposals

     

    1. Software licensing or concession use can be provided by Dimensions Software in the following ways:

    • On an annual basis, for a preset fee, which guarantees updates and remote support.
    • By subscription
    • By joining a system that can combine various business models, including success-based billing (through counting approved orders or number of cuts) – exclusive for CC Web and upon request.

    • We no longer work with the old permanent licensing system, which adds the inconvenience of maintaining licenses with outdated technology. Customers with said licenses are strongly encouraged to replace them.

    2. The company also optionally offers:

    • Separate cutting plan calculation services
    • Training
    • Functionality development to meet the specific needs (or not) of clients
    • Integration to other systems/machines
    • Insertion of open or closed libraries with client materials
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    Visits

     

    1. Dimensions Software does not make visits for demonstration or technical support for three reasons:

    • The low cost of the products, when compared to similar products with the same qualifications, impede this investment in external teams.
    • The products are extremely intuitive. Apart from being idealized to be simple, they have various tools that help learning even more.
    • Corte Certo has a very complete demonstration copy for all its series, which enables the verification of the calculation capacity and knowledge of the main functionalities.

    2. The interested party for the product can furthermore request calculations by e-mail that show functionalities that are inactive in the demonstration copy. They can also request remote support by e-mail. However, as a commercialization strategy, and despite this position, there is nothing to stop distributors of the product from Offering paid or not visits.


    3. The delivery timeframe through the Internet (that is to say, the complete activation of the product), under normal conditions, is one working day, based on the Brazilian calendar and time zone.

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    Older Versions

     

    Users of older licenses, sold through our previous business model, are subject to the rules agreed upon at the time:

    1. Update services for the purchased series versions of the program, as well as regular remote support services (by telephone or email, during business hours, Monday through Friday) will be provided exclusively to subscribers of the Update and Support Plan (USP)

    • The Plan offers:

      a) telephone-based Technical Support, with the possibility of direct access to the customer's computer for problem solving;

      b) immediate delivery of all updates, right after their technical approval.

    • Keeping the license up to date also guarantees a 20% discount on the purchase of a second license from the same series, as if you were buying it bundled with the first
    • The plan DOES NOT offer:

      a) program customization services, or program interventions, of any kind;

      b)visits.

    2. By not accepting the USP or its renewal the customer understands that they will not have the right to access remote services or to receive updates.

    3. Customers who initially opted not to join the plan, but who later understand its importance and want to join, must pay the late installments with an increase of 10%, and accept the new business plan

    • The deadline for late admittance is two years post purchase. After that, the customer loses the right to acquire a new license through the "upgrade" system, i.e., replacing the old license with an updated one .
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    Protection

     

    In case of accidental loss of authorizations for old licenses (Examples: fried hard drive, change in operating system, change of processor, change of memory, computer theft, power outage, user malpractice, etc.) the program can be reactivated by paying a fee and completing the appropriate pre-approval form.

    • The purchase of a license update or migration to a more complete series requires substitution of the authorized copy, i.e., it may not be kept running simultaneously with the new one). This justifies the lower cost for the update.
    • 1. The programs are protected against unauthorized copying by their own installation system. Each password is individual and works for only one computer, preventing a previously installed system from being copied and run on another machine. This system can identify illegal copies.
    • 2. Programs also have their own system, capable of generating a code that proves they have been deactivated. This procedure must be performed whenever the customer wants to change the machine program, replace/reinstall Windows, format the hard disk etc. Data recorded by the customer can be preserved.
    • 3. A special tool on the Help Button allows the activation to be transferred to another computer, without the need of supplier assistance.
    • Note: Current versions, sold by subscription and renewal system, are developed with a hybrid offline and cloud solution, so they allow several advantages to the user, such as:

      - There are no activation losses, either for accidental reasons or due to equipment theft – and therefore, there are no restoration service fees.

      - For this same reason, the program license can be used on any compatible computer, as long as not done simultaneously, in a much more practical manner than in the older versions.

Any questions or suggestions regarding the subject of this page, please contact us by filling out the form on the contact page:

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