{"id":139352,"date":"2024-11-25T15:49:45","date_gmt":"2024-11-25T18:49:45","guid":{"rendered":"https:\/\/cortecerto.com\/?post_type=docs&#038;p=139352"},"modified":"2025-01-21T14:45:31","modified_gmt":"2025-01-21T17:45:31","password":"","slug":"how-does-technical-support-work","status":"publish","type":"docs","link":"https:\/\/cortecerto.com\/en\/docs\/how-does-technical-support-work\/","title":{"rendered":"How does technical support work?"},"content":{"rendered":"\n<p>In 95% of cases of doubt, a careful reading of the operating guide clarifies the problem. For the remaining 5%, the user can get in touch with his supplier, through e-mail.<\/p>\n\n\n\n<p>For customers who have a maintenance plan, support is provided via remote access (Teamviewer)<\/p>\n\n\n\n<p>In one way or another, the technical support service is not intended to offer distance training, but rather to resolve specific difficulties.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In 95% of cases of doubt, a careful reading of the operating guide clarifies the problem. For the remaining 5%, the user can get in [&hellip;]<\/p>\n","protected":false},"author":579,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":null,"ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":null,"ast-hfb-below-header-display":null,"ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":null,"ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":null,"header-main-stick-meta":"","header-below-stick-meta":null,"astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[159],"glossaries":[],"doc_tag":[],"class_list":["post-139352","docs","type-docs","status-publish","hentry","doc_category-treinamento-en"],"year_month":"2026-04","word_count":65,"total_views":"1185","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Miguel","author_nicename":"miguel","author_url":"https:\/\/cortecerto.com\/en\/author\/miguel\/"},"doc_category_info":[{"term_name":"Treinamento","term_url":"https:\/\/cortecerto.com\/en\/docs-category\/treinamento-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How does technical support work? - Corte Certo - Software para Otimiza\u00e7\u00e3o de Planos de Corte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cortecerto.com\/en\/docs\/how-does-technical-support-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does technical support work? - Corte Certo - Software para Otimiza\u00e7\u00e3o de Planos de Corte\" \/>\n<meta property=\"og:description\" content=\"In 95% of cases of doubt, a careful reading of the operating guide clarifies the problem. 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